This is a genuine quote from a delighted customer after we implemented a hosted telephone system and call recording solution for them that is not only PCI and MIFID II compliant, but can also also give them access to AI driven analytics of their calls to assess the experience their clients are getting on the… [Read More]
Are you ready for the big SWITCH OFF?
ISDN30e is due to disappear soon (well, 2025 – which is soon in Telecoms infrastructure terms!) and this could leave your legacy PBX with no ‘outside line’ connectivity.While many businesses have already switched to IP Telephony-based systems (this kind of connection is known as VoIP or SIP), there may well be good reasons that you… [Read More]
SIP handsets – compatibility queries and musing
Remember when you had to buy a matching handset and phone system from the same vendor? It doesn’t take a rocket scientist to figure that handsets were traditionally a good way to make money as part of a one stop shop complete solution. And allow end users to compare one supplier with another in a… [Read More]
Cloud, hosted and phone systems on-site: too much choice?
A recent TV programme on ‘Supermarket secrets’ showed that when shopping for things we’re not that interested in – but need – then we appreciate limited choice not a vast array. Apparently Tesco has removed thousands of products from the shops recently yet has sold more, at better profit, with customers saying it’s an improved… [Read More]
BeFree Event in Mexico City, June 21
For several years now, Toga Solutions have run the highly successful BeFree event in the heart of Mexico City, Mexico And for most of those years I have been privileged to be involved in terms of speaking and representing Digium there. The BeFree event is a celebration of Open Source technologies and the ecosystem around… [Read More]
You’re not alone when puzzling out your ISDN retirement strategy
In case you hadn’t heard, BT in the UK has announced that ISDN services – ISDN30 and ISDN2 – will be withdrawn by 2025. That may sound like a long way off, but we’re expecting a phased approach so where there’s a need to make any alterations e.g. a change of premises or maybe the… [Read More]