Company principles and approach to our customers and partners

Delivering training and telephony solutions might seem a bit of a strange combination, but that is what TeleSpeak company founder David Duffett likes doing best – delivering training or telephony solutions! With a pedigree built over many years, David had always been involved in Training in the Telecoms sector. He was never sure whether he was more of a Telecoms Engineering guy (he is a Chartered Engineer) or a Trainer (he is a Qualified Trainer). In the end, he decided to build a business on the two things he enjoyed doing most.

Although TeleSpeak was founded on the skills and experience of David, a combination of many associates, contacts and TeleSpeak employees ensures that when a brief is accepted – be it a training contract or a communications project requirement – its successful delivery is assured.

Our company core principles

TeleSpeak is all about first class experiences. Whether that’s as a participant on a scheduled or custom training course, or as a client for our telephony services, or as a customer of a client using one of our IP telephony solutions – your experience is key to our continued business and referrals. We recognise that fact and begin each project with the goal of delivering an excellent experience to all involved. We value honesty in others and bring honesty to our relationships.
Our guarantee is that if we don’t think we can deliver a first class experience for you in meeting the requirements you have, we will convey that message quickly in order to make the most efficient use of each other’s time. It is sometimes appropriate to recommend an enquirer to other experts in our industry who can fulfil your needs and as TeleSpeak has an extended network, do feel free to approach us.

David Duffett at a conference

Advanced Asterisk course in Asia

Mike Matthews after a client meeting

Customer testimonial

“For years we put up with an old telephone system (PBX) in our company that broke down and we must have paid out many times its value in keeping it going. Then a mutual friend mentioned that we should contact TeleSpeak. Long story short is that we now have complete control of our own company telephone system provided by TeleSpeak. It is based on an open source Asterisk system, there is nothing proprietary to worry about and we don’t need to pay third parties for overpriced fixes, changes or enhancements. We have a hot spare server if something does go wrong that we can switch over to in a few minutes and all the hardware is freely available from a wide variety of suppliers including TeleSpeak themselves.

Having had training from TeleSpeak we can now program the system ourselves but if there is anything at all complex we know we can rely on David and Mike to help us out – over the phone or on-line. And if all this wasn’t good enough, Asterisk is also SIP compliant so we also have a future proof system that will allow us to easily migrate to a Voice Over IP system when our village broadband speed becomes fast enough.

My only regret is we should have done this years back and saved ourselves all that money, stress and downtime.”

Richard Alcock, Managing Director, Salcey Precision Engineering Ltd

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